Better Boarding
Kamfanin Dillancin Labarai na United Airlines ya bayar da rahoto a yau yana da alhakin canza wani sabon labaran yadda yake jagorancin fasinjojin fashewar da aka yiwa Dokar David Dao a kan jirgin 3411 a ranar 9 ga Afrilu, abin da ya faru a duniya.
"Kowane abokin ciniki ya cancanci a bi da shi tare da matsayi mafi girma da kuma zurfin mutunci da girmamawa," in ji Babban Jami'in Harkokin Wajen Oscar Munoz a cikin wata sanarwa.
"Makonni biyu da suka gabata, mun kasa cimma wannan ka'ida kuma mun yi gafara sosai. Duk da haka, ayyuka suna magana da ƙarfi fiye da kalmomi. A yau, muna yin sahihanci, aiki mai mahimmanci don yin abin da ke daidai kuma tabbatar da hakan ba zai sake faruwa ba. "
A sakamakon haka, United ta ce za ta aiwatar da "sauye-sauye" 10 na sauye-sauye game da yadda yake yin kwari, hidima da mutunta abokan ciniki. Su ne:
Yin iyakacin yin amfani da doka zuwa tsaro da matsalolin tsaro kawai.
Ba'a buƙatar abokan ciniki da suke zaune a kan jirgin sama su bar gidajensu ba da gangan ba sai dai lafiya ko tsaro yana cikin haɗari.
Ƙara haɓaka ƙimar masu karɓar kyauta don ba da kyauta ta hana shiga har zuwa $ 10,000.
Kafa ƙungiyar mafita ta abokan ciniki don samar da jami'o'i da hanyoyin ingantaccen yanayi kamar yin amfani da filin jiragen sama kusa da nan, wasu kamfanonin jiragen sama ko na sufuri na ƙasa don samun abokan ciniki zuwa makiyarsu ta ƙarshe.
Tabbatar da cewa ma'aikata suna rubuce akan jirgin sama akalla minti 60 kafin tashi.
Samar da ma'aikata tare da ƙarin horo na shekara-shekara.
Ƙirƙiri tsarin sarrafawa don neman masu sa kai don canza tsarin tafiye-tafiye.
Rage adadin overbooking.
Ƙarfafa ma'aikata don warware matsalolin sabis na abokan ciniki a wannan lokacin.
Kashe murfin da ke cikin jaka ta har abada ta hanyar yin amfani da "manufofin da aka tambayi" game da kayan da aka rasa.
Wasu daga cikin manufofi za su sami tasiri a nan gaba, wasu kuma za a sake buga su a cikin 2017.
Henry Harteveldt, wani masanin binciken masana'antun masana'antu da mai ba da shawara a Cibiyar Nazarin Harkokin Kasuwanci ta San Francisco, yana bincike ne kuma yana magana a kai a kai game da kwarewar sufurin jiragen sama. "Lokacin da na karanta rahoton, sai na lura da ladabi da sautin da ya yi. Wannan kamfani ne da shugabansa ya kunshi ƙasƙanci, da sanin cikakken matsalar da hakan ya haifar da mummunan aikin da duniya ta haifar, don haka sai na yaba wa United akan wannan. "
Amma babu shakka cewa a tsawon lokaci, United za ta gane cewa akwai wasu abubuwan da za a bincika don yiwuwar canji, in ji Harteveldt. "Daya daga cikin tambayoyin da nake da shi game da United shine kan yin amfani da jami'an tsaro. A cikin rahotonta, ya ce ba za su yi kira ga yin amfani da doka ba sai dai a kan matsalolin tsaro da tsaro, amma ta yaya kuke bayyana wannan? "Inji shi. "A wane lokaci ne kamfanin jirgin saman ya yanke shawarar cewa an keta wata igiya kuma ta yaya kake bayyana wannan? Na fahimci manufar United, amma na damu da cewa akwai yiwuwar karin bayani game da hakan. "
Harteveldt yayi la'akari da rahoton yayin da kamfanin jirgin saman ya fara mataki a kan yadda za a yi amfani da jiragen sama da aka ba da takardun jiragen sama da kuma haɗin gwargwadon aikin hannu.
"Ba na ganin wannan a matsayin wasan karshe. A gaskiya ma, ina ganin shi a matsayin littafi ne na tsari kuma United na bukatar yin haka, "inji shi.
Uku daga cikin shawarwarin guda 10 da suka fito daga Harteveldt. "Na farko, United ta yi alkawalin rage yawan matakan da suke yi," inji shi. "Wannan babban nasara ne ga abokan cinikinsa kuma yana nufin akwai matakan jirgin sama da yawa inda jami'ai zasu nemi masu sa kai don su rike overbooking."
Na biyu, Harteveldt ya yaba da United don sauya manufofi game da sa 'yan ƙungiya a kan jirage. "Da masu buƙatar mawallafi da za a yi su a cikin jirgin sama na minti 60 kafin tashi, yana nufin ma'aikatan da ke da dalilin da ya dace su isa wurin makomar za a yi su kafin su fara shiga," inji shi. "Har ila yau, yana ba ma'aikata da fasinjoji wani nau'i na kariya da kuma ba da damar masu amfani da ƙofar don inganta jirgin sama idan akwai mutane fiye da wuraren zama."
Na uku, yana da kyau cewa United za ta zuba jari a cikin fasahar da ake bukata don fasinjoji da masu amfani da ƙofar don gudanar da abubuwan da suka samu, in ji Harteveldt. "A game da fasinjoji, za su karbi faɗakarwa a duk wuraren bincike, yanar gizo, ta hanyar wayar salula da kuma a kan kiosks lokacin da jiragen sama suka yi yawa kuma an bukaci masu sa ran su," in ji shi. "Ma'aikatan ƙofar za su iya sarrafa waɗannan abubuwan da suka dace."
Binciken ya nuna cewa abubuwa da dama sun bace a wannan rana, in ji Munoz. "Amma ainihin bayanin ya bayyana: manufofinmu sun sami hanyar dabi'u da ka'idojin da muke dashi a kan yin abin da ke daidai. Wannan wani juyi ne ga dukanmu a Ƙasar kuma yana nuna yadda al'ada ke motsawa wajen zama mafi kyau, mafi yawan kamfanin jiragen sama da aka fi mayar da hankali, "inji shi. "Ya kamata abokan cinikinmu su kasance a tsakiyar abin da muke yi kuma waɗannan canje-canjen ne kawai farkon yadda za mu sami amincewar su," in ji shi.
Amma Harteveldt yana fatan masu fasinjoji su kasance masu lalata da kuma rashin amincewa da sanarwar United. "Na gaskanta cewa United ta kusanci wannan a matsayin kokarin da ya dace wajen zama mafi kyau. Amma ayyukan da aka ci gaba za su nuna wa masu tafiya da cewa United tana da matukar damuwa game da tafiya cikin tafiya, "inji shi. "Za a yi wa United damar zama bisa ga alkawurran da aka yi a wannan rahoto kuma ya wuce su a duk lokacin da zai yiwu."
Abin takaici ga United, ko da kuwa abin da ya aikata, zai zama sau biyu a matsayin masu fafatawa a matsayin mai kyau, in ji Harteveldt. "Akwai ido baki a kan tashar jiragen saman United Airlines globe wanda ya faru da abin da ya faru a kan jirgin sama 3411 kuma zai dauki shekaru don ganin ido na baki ya fadi," inji shi. "A gaskiya ko a'a, United za ta kasance a ƙarƙashin microscope."